Optim
Optim is a packaged communication skill training certre to fill the void through personalised approach and innovative and relevant human resource enhancement programs by experts in the field.
Fluency in English-Spoken and written
Excellent Communication skill
Neutral Accent
Basic Social Etiquettes
Positive Attitude
Self Confidence
Observing the current pace and trend in professional life, Optim creates awareness on the advance work culture and communication skills necessary for carrier advancement. Optim has
uniquely designed programs to meet the current standards expected of a professional in the field and to help students to meet the requirements and get suitably placed in corporate sectors
and reach new heights in their career.
CALL CENTER TRAINING
COMMUNICATION SKILLS TRAINING
SPOKEN ENGLISH TRAINING
Why Optim
| Affordable Course Fee | Frequent Assessments |
| State-of-the-art Labs | Extensive Evaluation |
| Experienced Trainers | Interactive and Empowering Sesions |
| Certificate of Proficiency | Tailored Modules |
100% Placement & Referral
Assistance | Flexible Schedules and Weekend Classes |
| Exhaustive Workshop | Career Programs |
| Free Seminars on Updates | |
CONTACT US
| Optim |
| 39 - Alexandria Road, Cantonment |
| Trichy - 620 001, Tamilnadu - India |
| Phone : +91 - 431 - 2414241 / 2415337 |
| Mobile : +91 - 9994999356 / 55 / 54 |
| Email : optim@brothersindia.org |
| optimbeu@yahoo.com |
CALL CENTER TRAINING
The call centre profession is one of the fastest-growing job markets in the world. Communication skills are very important for a successful career in customer service and sales in a call center
environment. This course offers training in handling different personalities and conversational skills over telephone. These skills are essential to communicate effectively and professionally with the call centre customers.
Modules covered
| EGBU(English Grammer Brush-up) | Confidence Building |
| Neutral Accent | Personality Development |
| American Accent & Culture | Attitude |
| Customer Service/Care | Telephone Etiquettes |
| Tele Sales and Marketing | Listening Skills |
| Rapport Building | Interviewing Skills |
| Objection Handling | Interactive Workshops |
COMMUNICATION SKILLS TRAINING
Optim offers intensive training in communication skills. We help to learn the keys which are essential for effective and successful communication. Optim is the apt place to acquire right skills of conversation
that would sharpen communcative-intelligence. Our communication skill workshops produce results well beyond established standards.
Modules covered
| Fluency in English | Rapport Building |
| Sentence & Speech Formation | Neutral Accent |
| Audio Techniques | Interview Skills |
| Positive Attitude | Workshop Sessions |
| Self Confidence | Body Gestures |
SPOKEN ENGLISH TRAINING
English Training Program of Optim aims at providing quality English language instruction in an advanced learning environment. We foster positive attitudes towards English in general and promote cultural awareness
and prepare candidates for future participation in the global village. Our program is designed to enable them to meet the requirements of the current corporate standards.
Modules covered
| Grammer-Basic and Advanced | Essay Writing |
| Conversational Skills | Letter Writing |
| Writing Skills | Formal & Informal art of speaking |
| Reading Skills | Antonyms and Synonyms |
| Listening Skills | Workshop Sessions |
METHODOLOGY
Seminars
Workshop Pratices
One-to-one Coaching
Term Assessments
Audio/Visual Deployment Techniques
Feedback Sessions
Customized Courses
Call Center II - EGBU,
Neutral Accent, Soft Skils | Attitude |
| American Accent & Culture | Neutral Accent |
| Outbound Etiquettes | Fluency |
| Inbound Etiquettes | Presentation Skills |
| Soft Skills | Grammer - Basic |
| Mock Calls | Oral Skills |
| Interview Skills | Writing Skills |
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